You Can Have Customer Service that Drives Sales!

AI assistant, automations, cross-border support – these are just some of the features you can try! Responso is a complete e-commerce customer service tool that will save you a lot of time, help you scale your business, boost your team's efficiency, and allow you to serve customers worldwide without a language barrier.

Create an account with the code KAUFLAND30 to get a full 30-day free trial. Try Responso features – no strings attached!

Learn More about Responso

A Responso account, integrated with Kaufland Global Marketplace and your other sales channels, opens up entirely new possibilities for your customer service!

Your Communication Hub

Are you operating in different markets or across multiple platforms? With Responso, messages from various countries land in a shared, properly sorted inbox. Emails, marketplace inquiries, social media messages, SMS, and website chat messages – it's all in one convenient panel, eliminating chaos and saving you time spent switching between accounts!

Automation of Processes

Too long a waiting time for a response is one of the main reasons for customer dissatisfaction with e-commerce customer service. By implementing autoresponders and other automations, you not only address customer needs but also simplify your team's work – for example, by automatically assigning messages from a specific market to a selected employee.

Teamwork Support

Responso is a flexible system that adapts to the needs of both small and larger businesses. Configurable permissions, a task module, and automatic ticket assignment to employees or teams – a whole range of possibilities awaits you, making customer service departments' work easier.

Cross-Border Sales Support

Kaufland Global Marketplace makes it easier to enter many foreign markets. By combining this with Responso's foreign customer service features, you can gain a significant advantage – for example, through autoresponders that automatically detect the sender's language or AI functions that work across linguistic divides.

AI-powered features are the future of e-commerce and an indispensable element of a competitive business strategy.

Responso's AI can transform a casual tone into a formal message. It analyzes the context and sentiment of inquiries, thereby initiating automations.

The AI Assistant can independently answer customer questions around the clock, based on your knowledge base. Some buyers will be served without your involvement, giving you the space to develop your business's potential.

AI Specifically for E-commerce

Czas reakcji na wiadomość klienta bliska zeru? Z Responso to możliwe! Najbardziej rozbudowany autoresponder na rynku możesz precyzyjnie dopasować do swoich potrzeb i treści zapytania.

Łatwiejsze zwroty to oszczędność czasu dla Ciebie i Twoich klientów. W Responso możesz generować wygodne formularze online, które uproszczą proces.

Powtarzalne zadania, które zajmują Ci wiele czasu, możesz zostawić Responso. Przypisanie agenta, wysłanie wewnętrznej notatki, zmiana statusu - mnóstwo akcji może dziać się automatycznie!

Autoresponder

Formularze zwrotów

Automatyczne akcje

Jeśli nie chcesz gonić konkurencji, ale zawsze być o krok przed nią, Responso jest dla Ciebie. Sięgamy po nowe trendy – jednym z nich jest AI, która pomoże Ci odpowiadać na wiadomości.

Używając tych narzędzi razem, możesz rozkręcić swój biznes. W Responso zobaczysz dane o zamówieniach czy zmienisz statusy w BaseLinkerze. Tam z kolei będziesz mieć wgląd w historię konwersacji z klientem. A to nie wszystko!

Nie potrzebujesz pełnej funkcjonalności Responso, którą oferują płatne plany? Do wyboru masz darmową subskrypcję, z którą także usprawnisz obsługę klienta w swoim e-commerce!

Sztuczna
inteligencja

Integracja
z BaseLinkerem

Plan Free

Test Responso Without Obligation

Every business is unique. The best way to find out if Responso fits your e-commerce business is to experience it firsthand! Create an account now with the code KAUFLAND30, and we'll give you 30 days for testing instead of the standard 14. No costs and no obligations – just see if Responso is for you.

You can use the code until July 31, 2025.

For your E-commerce

Want customer service that drives sales?

Responso has more than you think!

For Your E-commerce